Your privacy matters to us. This policy explains exactly what personal data queen888 collects, why we collect it, how we use it, and the rights you have as a player in the Philippines.
queen888 ("queen888," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses our online gaming platform at queen888.asia. This Privacy Policy ("Policy") describes how queen888 collects, uses, stores, shares, and protects your personal information in connection with your use of our website, mobile platform, and all related services (collectively, the "Platform").
This Policy is written in plain English so that Filipino players can clearly understand their rights and our obligations. We have also ensured it aligns with the requirements of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC).
By registering an account on queen888 or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the Platform and contact us to close your account.
queen888 acts as the data controller for personal data collected through the Platform. As data controller, queen888 determines the purposes and means of processing your personal information and is responsible for ensuring that such processing complies with applicable data protection laws, including the Philippine Data Privacy Act of 2012.
For all data privacy inquiries, requests, and complaints, you may contact our Data Protection Officer (DPO) using the contact details provided in Section 14 of this Policy. We are committed to responding to all privacy-related inquiries within a reasonable timeframe and in accordance with our obligations under applicable law.
queen888 collects only the personal data that is necessary to provide our services, comply with legal obligations, and maintain the security and integrity of the Platform. The categories of personal data we collect include:
queen888 collects your personal data through the following means:
queen888 processes your personal data only for specific, legitimate purposes. The table below summarizes the primary purposes for which we process your data and the corresponding legal basis under the Philippine Data Privacy Act:
| Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of contract |
| Age verification (21+ requirement) | Legal obligation; legitimate interest |
| KYC / identity verification | Legal obligation (AML regulations, PAGCOR requirements) |
| Processing deposits and withdrawals | Performance of contract |
| Fraud prevention and security monitoring | Legitimate interest; legal obligation |
| Customer support and dispute resolution | Performance of contract; legitimate interest |
| Responsible gaming monitoring | Legal obligation; legitimate interest |
| Marketing and promotional communications | Consent (you may withdraw at any time) |
| Platform improvement and analytics | Legitimate interest |
| Regulatory reporting and compliance | Legal obligation |
queen888 does not use your personal data for automated decision-making that produces significant legal effects without human review, except where required by law or with your explicit consent.
queen888 does not sell your personal data to third parties. We share your data only in the following limited circumstances:
We share data with trusted third-party service providers who assist us in operating the Platform, including KYC verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), fraud prevention services, cloud hosting providers, and customer support platforms. All service providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection law.
queen888 may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, law enforcement agencies, or other competent authorities where required by law, court order, or regulatory directive.
In the event of a merger, acquisition, or sale of all or part of queen888's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy. You will be notified of any such transfer in advance.
We may share your data with other parties where you have given your explicit consent to such sharing.
queen888 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:
When personal data is no longer required, queen888 will securely delete or anonymize it in accordance with our data disposal procedures.
queen888 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security measures include:
While queen888 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials. If you suspect unauthorized access to your account, contact our support team immediately.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, queen888 will notify the National Privacy Commission and affected players in accordance with the requirements of the Philippine Data Privacy Act.
queen888 uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and support security functions. The types of cookies we use include:
You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. queen888 does not use cookies to serve third-party advertising or to track your activity on other websites.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by queen888:
To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14. We will respond to all verified requests within thirty (30) days, or within such other period as required by applicable law.
queen888 does not knowingly collect personal data from individuals under the age of 21. In compliance with Philippine law and PAGCOR regulations, our Platform is strictly restricted to players who are 21 years of age or older. Age verification is conducted as part of the account registration and KYC process.
If queen888 becomes aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the relevant account, delete the associated personal data, and report the matter to the appropriate authorities where required. If you believe a minor has registered on the Platform, please contact our support team immediately.
queen888 primarily stores and processes your personal data within the Philippines. Where it is necessary to transfer your data to service providers or partners located outside the Philippines — for example, cloud infrastructure providers or international KYC verification services — queen888 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Philippine Data Privacy Act.
Such safeguards may include contractual clauses approved by the National Privacy Commission, adequacy decisions, or other legally recognized transfer mechanisms. By using the Platform, you consent to such transfers where necessary for the provision of our services.
queen888 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or regulatory requirements. When we make material changes, we will notify registered players via email or a prominent notice on the Platform at least fourteen (14) days before the changes take effect.
The "Last Updated" date at the top of this page indicates when the Policy was most recently revised. We encourage you to review this Policy periodically. Your continued use of the Platform after the effective date of any update constitutes your acceptance of the revised Policy.
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by queen888, please contact our Data Protection Officer:
If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. For more information on your rights and how to file a complaint, visit the NPC's official resources.
For responsible gaming concerns, please visit our Responsible Gaming page or contact our support team directly.
Six core commitments that keep your personal data safe on our platform
Now that you know how we protect your privacy, join thousands of Filipino players who trust queen888 for a secure, fair, and responsible online gaming experience.
🔞 21+ Only – PAGCOR Compliant